FAQ's



When will I receive my order?

All orders are shipped from our distribution center in Hanover, Pa. In general, U.S. orders shipped to the East Coast will be received in 2-3 business days via standard delivery. U.S. orders shipped to the Midwest or West Coast will be received in 3-7 business days via standard delivery. If you would like to ship outside the continental U.S., please contact our customer service representatives and they will be happy to assist you.

What is your return/exchange policy?

If you are not fully satisfied with your purchase, you may return your order to Emeco for a refund – special order items and kong chairs and stools cannot be returned. The customer will be responsible for all freight charges and a 25% restocking fee of the returned items. The credit amount will be placed back on the original credit card after the items have been inspected for damage. A return authorization will be needed on any return. Please contact Emeco Customer Service for this number at 1-717-637-5951.

Can I cancel my order?

Cancellation of orders will be accepted up to the time of shipment. If an order is not cancelled prior to shipment, the order will be treated as a return. The customer will be responsible for all freight charges and a 25% restocking fee. special order items and kong chairs and stools cannot be cancelled.

Is my credit card information secure?

We take the highest security measures to protect your credit card information including Secure Socket Layer (SSL) certificate authentication, firewall technology, limited access data-centers and limitations of administrative access to our systems. We never send your sensitive information including your credit card via e-mail.

Is Emeco an environmentally conscious manufacturer?

Yes, Emeco chairs are made with 80% recycled aluminum. Please refer to the environmental information section of this website for more information.