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| frequently asked questions | |
Most questions can be answered by reading the following faqs:
What payment methods do you accept?
We accept credit card payments using Visa, MasterCard, Discover or American Express.
When will I receive my order?
All orders are shipped from our distribution center in Hanover, Pa. In general, U.S. orders shipped to the East Coast will be received in 2-3 business days via standard delivery. U.S. orders shipped to the Midwest or West Coast will be received in 3-7 business days via standard delivery. If you would like to ship outside the continental U.S., please contact our customer service representatives and they will be happy to assist you.
What is your return/exchange policy?
If you are not fully satisfied with your purchase, you may return your order to Emeco for a refund – SPECIAL ORDER ITEMS AND KONG CHAIRS AND STOOLS CANNOT BE RETURNED. The customer will be responsible for all freight charges and a 25% restocking fee of the returned items. The credit amount will be placed back on the original credit card after the items have been inspected for damage. A return authorization will be needed on any return. Please contact Emeco Customer Service for this number at 1-717-637-5951.
Which destinations do you currently ship to?
On our website, we ship within the Continental U.S. If you would like something shipped to Alaska, Hawaii, Puerto Rico, Canada, or internationally, please contact our customer service representatives and they will be happy to assist you.
I am having trouble checking out, what do I do?
Our website requires that orders be placed from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.02 or higher of Internet Explorer and 3.0 versions and higher of Netscape Navigator. If you are having technical difficulties please contact us and a customer service representative would be happy to assist you.
I forgot my password, how do I reset it?
To reset your password please click on the Forgot Your Password link on the Sign In page of the website. You will be prompted to type in and submit your registered email address. Your password will be reset and a new temporary password will be sent to your registered email address. Please use this new password to login to your account and go to your member profile in the My Account section to change your temporary password.
Is my credit card information secure?
We take the highest security measures to protect your credit card information including Secure Socket Layer (SSL) certificate authentication, firewall technology, limited access data-centers and limitations of administrative access to our systems. We never send your sensitive information including your credit card via e-mail.
How do I detect a fraudulent email?
Emeco will never ask you to login to your account from an email or newsletter link. To sign in to your account, always go directly to www.emeco.net through your web browser and sign in directly on our website. If you think you have received a fraudulent email, please contact us and we would be happy to identify the authenticity of the email.
How do I unsubscribe from the mailing list?
To unsubscribe from our mailing list, click on the unsubscribe button at the bottom of the email newsletter or on our website. By unsubscribing you will no longer receive email notifications.
Is Emeco an environmentally conscious manufacturer?
Yes, Emeco chairs are made with 80% recycled aluminum. Please refer to the environmental information section of this website for more information.
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