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| returns and cancellation policy | |
Returns
If you are not fully satisfied with your purchase, you may return your order to Emeco for a refund – SPECIAL ORDER ITEMS AND KONG CHAIRS AND STOOLS CANNOT BE RETURNED. The customer will be responsible for all freight charges and a 25% restocking fee of the returned items. The credit amount will be placed back on the original credit card after the items have been inspected for damage. A return authorization will be needed on any return. Please contact Emeco Customer Service for this number at 1-717-637-5951.
Cancellation Policy
Cancellation of orders will be accepted up to the time of shipment. If an order is not cancelled prior to shipment, the order will be treated as a return. The customer will be responsible for all freight charges and a 25% restocking fee. SPECIAL ORDER ITEMS AND KONG CHAIRS AND STOOLS CANNOT BE CANCELLED.
Emeco Returns
805 Elm Avenue
Hanover, Pennsylvania 17331
U.S.A.
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