Returns

If you are not fully satisfied with your purchase, you may return your order to Emeco for a refund – Special order items and Kong chairs and stools cannot be returned. The customer will be responsible for all freight charges and a 25% restocking fee of the returned items. The credit amount will be placed back on the original credit card after the items have been inspected for damage. A return authorization will be needed on any return. Please contact Emeco Customer Service at customerservice@emeco.net or at 1-717-637-5951.

Cancellation Policy

Cancellation of orders will be accepted up to the time of shipment. If an order is not cancelled prior to shipment, the order will be treated as a return. The customer will be responsible for all freight charges and a 25% restocking fee. Special order items and Kong chairs and stools cannot be returned.