Warranty, Customer Satisfaction
ALL EMECO PRODUCTS HAVE LIFETIME WARRANTY EXCEPT FOR:
Superlight chairs, 1951 chairs and stools, Nine-o chairs and stools, all swivel seating, 20-06 tables, Café tables which have a 7 year warranty. 111 Navy Chair and Parrish chairs have a 5 year warranty. Lancaster Collection and Broom Chairs which have a 2 year warranty.
Emeco chairs, stools and tables are built in accordance with the highest standards of design and manufacture. Emeco warrants, to the original purchaser, all chairs and stools to be free from defects in material and workmanship under normal use and conditions for life, 7, 5 or 2 years from date of receipt.
Fabric that is not manufactured by Emeco is not covered by this warranty but governed solely by the guarantees or warranties, if any, of the upholstery manufacturer. This warranty also does not include factory upholstery, scratches and chips to a powder coated color finish, scratches or discoloration and deterioration to ABS plastic (due to harsh cleaners) or plastic laminate components, scratches and blemishes to polyurethane components, scratches and blemishes to a polished finish, wood finishes, table top wear, or floor glide wear. This warranty does not include scratches or discoloration and deterioration to rPET plastic (due to harsh cleaners), or floor glide wear. Variations in color are integral to the rPET material and should be expected.
Emeco will replace or repair defective furniture covered by this warranty. Customers must call 1 717 637 5951 to report a claim, and items must be shipped, prepaid to: Emeco, 805 Elm Ave., Hanover PA USA 17331. In no event shall liability under this warranty exceed the original purchase price of defective furniture.
This warranty does not apply to furniture damaged by accident, abuse, neglect, or misuse, nor does it apply if repairs are attempted by purchaser or by anyone other than an authorized Emeco agent or the Emeco factory.