Emeco Support

Care

Maintenance and Care

All Emeco chairs are made in the U.S.A. Our first product, the Navy Chair, was made in 1944 to last a hundred and fifty years. Today our products are still designed and built by experts to last.

To keep your chairs looking good for a long time to come, follow the care instructions below:

Care + Maintenance for the Navy Collection

All Emeco Navy chairs and stools are made by hand. Each piece is unique with subtle differences.

Brushed Finish
Anodizing changes the aluminum surface to aluminum oxide, a super-strong material.

Anodized aluminum is corrosion-proof and can be used outdoors, however we suggest cleaning with soap and water every two weeks to remove grit and other air pollutants that can pit the surface.

Daily Cleaning
To keep your chairs looking beautiful, clean with soap and water, and dry with a soft cloth. You can also use Windex®, Formula 409® or similar spray cleaner, with or without bleach followed by a lint free towel. Wash any film or residue with hot water. Do not use Stainless Steel cleaner on any aluminum furniture. For Heavy-duty dirt or oil use a very hot water and strong soap, followed by LIGHT scrubbing in the direction of the aluminum grain with a soft bristled brush or damp Scotchbrite® pad.

Scuffmarks
Light scrubbing in the direction of the aluminum grain with a Scotchbrite® pad.

Stains
Treat the stain with the appropriate cleaner (i.e. bleach for coffee, paint thinner for paint) leave the cleaner sit on the stain until the stain is dissolved, then follow the instructions for heavy duty dirt.

Polished Finish
It takes eight hours to hand polish each piece of Emeco furniture. Each item will exhibit slight variations of handcraft.

There is no coating on Emeco’s hand polished items and they will begin to patina immediately upon use. Polished aluminum is non-corrosive and does not tarnish. To keep your polished chairs shining brightly use an ordinary car wax. Do not use abrasive cleansers, pads or brushes on hand polished aluminum.

Daily cleaning
Windex® or similar spray cleaner, with or without bleach followed by a soft, lint free towel. Wash any film or residue with hot water. Do not use Stainless Steel cleaner on any aluminum furniture.

Heavy-duty dirt or oil
We recommend Emeco Clean & Shine, which can be ordered from customerservice@emeco.net. Alternatively, use very hot water and strong soap, followed by a soft, lint free towel.

Light scratches
High quality aluminum polish with buffing pads in a circular pattern (available at most hardware stores). Follow by a light polish of cornstarch with a very soft cloth.

Warranty

Emeco chairs, stools and tables are built in accordance with the highest standards of design and manufacture. Emeco warrants, to the original purchaser, all chairs and stools to be free from defects in material and workmanship under normal use and conditions, from date of receipt, as follows:

Emeco Life-time Warranty:
Navy, Hudson, Icon, Heritage, Kong, Sezz, 20-06 chairs and stools, Emeco Stools, Soso and Occasional tables

Emeco 7-year Warranty:
Superlight chairs, 1951 and Nine-0 chairs and stools, All Swivel seating, 20-06 tables, Café Tables and Work Table legs.

Emeco 5-year Warranty:
1104 (indoor use), 111 Navy chair (2 year light-fast oudoor warranty for red, snow white and flint gray), Parrish Collection (2 year warranty for outdoor use for chairs with reclaimed polypropylene seats)

Emeco 2-year Warranty:
Alfi Collection, Broom chairs and stools, Lancaster Collection, Run Collection, SU Collection

Fabric that is not manufactured by Emeco is not covered by this warranty but governed solely by the guarantees or warranties, if any, of the upholstery manufacturer. This warranty also does not include factory upholstery, scratches and chips to a powder coated color finish, scratches or discoloration and deterioration to ABS plastic (due to harsh cleaners) or plastic laminate components, scratches and blemishes to polyurethane components, scratches or discoloration and deterioration to rPET plastic (due to harsh cleaners), scratches and blemishes to a polished finish, wood finishes, table top wear, or floor glide wear.

Variations in color are integral to the rPET material and should be expected.

Emeco will replace or repair defective furniture covered by this warranty. Customers must call 1 717 637 5951 to report a claim, and items must be shipped, prepaid to: Emeco, 805 Elm Ave., Hanover PA USA 17331. In no event shall liability under this warranty exceed the original purchase price of defective furniture.

This warranty does not apply to furniture damaged by accident, abuse, neglect, or misuse, nor does it apply if repairs are attempted by purchaser or by anyone other than an authorized Emeco agent or the Emeco factory.

Environmental Statement

Emeco is a leader when it comes to chair fabrication. We are committed to sustainability and protecting our environment. Emeco uses post consumer and post industrial waste to create chairs intended to last decades. Our aluminum chairs are made to last at least 150 years.

Emeco is committed to minimizing our impact on the environment by choosing materials, methods and processes that offer the least risk to our environment. We utilize the best available control technologies to reduce air emissions where needed, recycling waste and used materials at every opportunity, eliminating other impacts to the environment, such as releases to surface water, and reducing the carbon footprint of our products to minimum achievable levels.

We strive to improve the energy efficiency of our operations in all areas. In addition to reducing energy consumption, whenever possible we select energy sources that have the lowest impact on the environment, such as electricity from renewable resources. These policies are part of our effort to reduce the carbon footprint of our products. With this goal in mind, we also consider the carbon footprint impact in all critical decisions, such as using recycled aluminum in the manufacturing of our products.

Selected initiatives supporting our policy:

  • Emeco’s products are manufactured in the US.
  • The Emeco factory in Hanover PA conforms to all applicable US, State and Local environmental requirements.
  • Emeco uses clear coat anodizing as the surface finishing method for most of our products. This not only significantly reduces particulate emissions, but also produces no volatile organic carbons (VOCs) in the application of the finish.
  • All welding machines have internal cooling systems to reduce water consumption by 15%
  • Advanced lighting technologies are installed throughout our manufacturing operations resulting in a 24% annual reduction in electrical consumption rate.
  • 80% of our aluminum raw materials come from a recycled source.
  • Of the recycled aluminum, half is post consumer (soft drink cans) and half is postindustrial (manufacturing scrap). Chairs made out of virgin aluminum have an energy density that is 17 times higher than that of Emeco chairs. Use of recycled aluminum as oppose to virgin aluminum in production leads to 95% less energy consumption
  • Emeco’s aluminum scrap generation-rate is approx. 6% annually by weight.
  • Emeco Manufacturing returns 100% of aluminum scrap to recyclers.
  • Emeco all-aluminum chairs are 100% recyclable.
  • Emeco’s 111 Navy Chair contains 65% Recycled PET plastic.
  • 100% of the PET used comes from a post consumer recycled source.
  • Emeco’s Recycled PET chairs are 100% recyclable.
  • Emeco uses sustainable timber and water based stain finishes on our wood components.
  • Emeco’s Broom chair is made of 90% industrial waste content and 100% recyclable.
  • The seats of Emeco’s Alfi collection are made of 100% industrial waste content and are 100% recyclable.
  • Emeco’s Su Collection uses a variety of reclaimed and recycled materials in components such as recycled PET, Green Concrete mixed with post-consumer glass, reclaimed wood and recycled aluminum.

LEED Certification:
No product can be LEED Certified; certification is only granted to the entire building or interior. A project is LEED Certified by qualifying for credits that accrue when environmentally sound choices are made in the design and building process. Product choices can help the project qualify for LEED Certification by being environmentally sound. Some jurisdictions require new construction to have a minimum number of LEED Credits.

  • Specifying Emeco furniture contributes to credit #2.1, Construction Waste Management because Emeco uses 100% recyclable shipping and packing materials.
  • Specifying the Emeco 111 Navy Chair and Su stools with rPET seats contributes to credit #4.2, Recycled Content. 111 Navy Chair is made of 65% and Su stools with rPET seats are made of 100% post consumer recycled material.
  • Specifying Emeco aluminum furniture contributes to credit #4.2, Recycled Content because it is made of between 80% recycled aluminum; 40% post consumer recycled material and 40% post industrial recycled material.
  • Specifying Emeco furniture contributes to credit #5.1, Regionally Manufactured Materials when shipped projects within 500 miles of our Hanover, PA facility – cities on the East Coast from Boston through Washington, DC. In addition, the recycled aluminum used in Emeco products is processed in Baltimore, MD, adding another credit contribution.
  • Specifying the Emeco 111 Navy Chair contributes to credit #5.1, Regionally Manufactured Materials when shipped projects within 500 miles of our Lenoir, NC facility – cities on the East Coast from Washington, DC through Miami. In addition, the recycled PET plastic used in the Emeco 111 Navy Chair is processed in Spartanburg, SC, adding another credit contribution.

Aluminum does not emit VOCs or aldehydes in any measurable concentration, therefore off gassing requirements are not applicable.

LEED (Leadership in Energy and Environmental Design) is a division of the US Green Building Council, a government sponsored organization whose goal is to promote environmentalism in the building industry. For more information visit www.usgbc.org.

Payment

Payment is debited to your card at the time of purchase.

We accept the following credit cards as payment:
American Express, Mastercard, Visa.

We take the highest security measures to protect your credit card information including Secure Socket Layer (SSL) certificate authentication, firewall technology, limited access data-centers and limitations of administrative access to our systems. We never send your sensitive information, including your credit card details, via e-mail.

Exchanges and Returns

Cancellation Policy
Cancellation of orders will be accepted up to the time of shipment. If an order is not cancelled prior to shipment, the order will be treated as a return. The customer will be responsible for all freight charges and a 25% restocking fee. Special order items and Kong chairs and stools cannot be returned.

Returns
If you are not fully satisfied with your purchase, you may return your order to Emeco for a refund within 14 days of delivery. Please return the goods in the original packaging with all accessories and all packaging components. Special order items and Kong chairs and stools cannot be returned.

The customer will be responsible for all freight charges and a 25% restocking fee of the returned items. The credit amount will be placed back on the original credit card after the items have been inspected for damage. A return authorization will be needed on any return. Please contact Emeco Customer Service:
USA: customerservice@emeco.net or 1-717-637-5951
Europe: sara@emeco.net

Delivery

When you have placed your order, you will receive an e-mail from us with an estimated delivery time.

The leadtime for delivery depends on whether your ordered product is a stock item, or one that we make to order. The leadtime for Europe, as indicated on our website, is approximate.

All aluminum products are hand-made to order in our factory in Hanover, Pennsylvania.

Our Customer Service will keep you updated on the production and expected delivery of your order. To check the status of an existing order, please send an e-mail to customerservice@emeco.net (USA) or sara@emeco.net (Europe).

USA
In general, U.S. orders shipped to the East Coast will be received in 2-3 business days via standard delivery. U.S. orders shipped to the Midwest or West Coast will be received in 3-7 business days via standard delivery. If you would like to ship outside the continental U.S., please contact our customer service representatives and they will be happy to assist you.

Europe
European orders will be received in 5-7 business days via standard delivery.
Standard Delivery includes Delivery appointment by phone and Delivery at ground floor only.
We also offer Home Delivery, which includes:
Delivery appointment by phone, Delivery at the requested floor, Unpacking and disposal of package (if requested).

Terms of Use

Welcome to the Emeco web site ("Site"), we want you to enjoy your experience shopping with us. The following terms of use apply to any person visiting or shopping at our Site and your use of our Site constitutes your agreement to be bound to these terms. Please read them carefully.

Emeco reserves the right, at any time, to change, add or delete all aspects of the Site, including but not limited to products, images, articles, site policies and promotions.

Site Content (Trademarks)

The entire contents of this Site, including any and all text, images, music, sound, photographs, video illustrations, icons, graphics, headers, data, information, and software (collectively, "Content"), are subject to copyright, trademark, or other proprietary rights or licenses held by Emeco or by third parties who have licensed their rights to Emeco. You may not copy, modify, or create derivative works of the Content. In addition, you may not distribute, publish, transmit, reuse, or repost the Content in any manner or sell or attempt to sell the Content.

Linking

The Emeco web site may contains links to external web sites and resources operated by third parties. Such links are provided for your reference only. Emeco does not endorse and is not responsible or liable for any content, advertising, products, or other materials located on any third party sites. Use of these links is at your own risk.

Disclaimer of Warranty

Neither Emeco nor any of its agents or affiliates shall have any liability or responsibility for any errors or omissions in the content of this site, for your action or inaction in connection with this site, or for any damage to your computer or data or any other damage you may incur in connection with this site. Your use of this site is at your own risk. In no event shall Emeco, its agents, or affiliates be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with this site, your use of this site, your inability to use this site, or any delays in your ability to use this site, whether based on contract, tort, strict liability, or otherwise, even if Emeco has previously been advised of the possibility of such damages. Some states and/or jurisdictions may not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

Colors

Emeco cannot guarantee the accuracy of the colors of the products presented on this Site. We have made every effort to display colors as accurately as possible, but individual screen features and settings will create variations in the actual display.

Indemnification

You agree to defend, indemnify and hold Emeco harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

Termination

This agreement and all policies regarding the use of this Site are effective unless terminated by you or Emeco. If, at any time, in Emeco' sole discretion, you fail to comply with any term or provision of this agreement, Emeco may, without notice, terminate this agreement. Upon termination of this agreement by either Emeco or yourself, you will be denied access to this Site and must destroy any and all materials downloaded or otherwise obtained from Emeco.

Privacy Policies

Emeco respects your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.

Collection and Use of Personal Information

Emeco will only collect personally identifiable information (such as name, address, e-mail address) that you voluntarily provide through our web site or e-mail correspondence. We will collect and aggregate general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our web site and better meet your needs.

The information you supply will be used by Emeco to respond to your inquiries, supply you with requested information on Emeco products and services or track orders you place with Emeco. Authorized third parties may be utilized by Emeco to collect, track and process such information. If you have submitted personal information to Emeco electronically and would like it removed or modified, please contact us. We will use reasonable efforts to comply with your request. It may be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information.

Emeco does not intend to collect personally identifiable information from children without permission of the child's parent or legal guardian. Children should submit personally identifiable information to Emeco only with the explicit permission of their parent or legal guardian. If your child has submitted personal information and you would like to request that such information be removed, you may do so as indicated above, and Emeco will use reasonable efforts to comply with your request.

Security Policies

Emeco takes the following types of security measures: use of technologies and policies such as limited access data- centers, firewall technology, secure socket layer certificate authentication and limitations of administrative access to our systems. In addition, you will never have your credit card number sent to you from Emeco.

Trade Account Terms & Conditions

Application for a Trade Account does not guarantee automatic membership or discount. Emeco will grant Trade Program membership status entirely on a discretionary basis. Enrollment is contingent upon receipt of appropriate credentials. Approved applications will receive a confirmation email within two business days with a customer account number. This is not a credit card application. Terms & Conditions are subject to change.

The Trade Account is personal and not transferable and cannot be combined with any other promotions or discounts. The discount cannot be applied to past purchases. The trade discount is available for purchases on-line at emeco.net, or by contacting Emeco. We reserve the right to change the list of items eligible for the Trade discount at our sole discretion without prior notice.

A Trade discount can only be used by the named professional, and must present his/her valid Trade number to receive the trade discount at time of purchase. Misuse of the Trade Account may result in account termination. Misuse includes, without limitation: use of the trade discount for personal purchases, any resale of merchandise purchased using the trade discount through any retail outlet (e.g., resale on or through any retail or auction Web site or store), reimbursement of trade discount upon merchandise return, transfer of membership, allowing others to use the membership, and submitting false, expired or misleading information in connection with a membership application.

For purchases on-line at emeco.net, we offer you the option to make your payment by credit card.

FAQ

When will I receive my order once it is shipped?

USA
All U.S. orders are shipped from our distribution center in Hanover, Pa. In general, U.S. orders shipped to the East Coast will be received in 2-3 business days via standard delivery. U.S. orders shipped to the Midwest or West Coast will be received in 3-7 business days via standard delivery. If you would like to ship outside the continental U.S., please contact our customer service representatives and they will be happy to assist you.

Europe
All European orders are shipped from our logistic center in Paina di Giussano – MB, Italy. In general, European orders will be received in 5-7 business days.

What is your return/exchange policy?

If you are not fully satisfied with your purchase, you may return your order to Emeco for a refund – special order items and kong chairs and stools cannot be returned. The customer will be responsible for all freight charges and a 25% restocking fee of the returned items. The credit amount will be placed back on the original credit card after the items have been inspected for damage. A return authorization will be needed on any return. Please contact Emeco Customer Service for this number at 1-717-637-5951.